Your Patience Is Appreciated
We apologize for the frustrations our customers are experiencing with long lobby lines, extended on-hold times, and delayed email responses. We are experiencing an extremely high volume of calls, emails, and in-person visits due to the malicious attack last month. This is resulting in a backlog for our customer service team and customers. We apologize for the frustration and appreciate your patience. Here are a few options for our customers looking for contactless support:
SmartHub
Click here to log into your account. Here's what you can do:
- Get your account balance
- Pay your bill
- Update your auto-pay or credit card info
- Change your email or text notifications
Toll Free Number
Call 844-386-8744 and select one of the following automated options:
- Contact Elevate Tech Support
- Pay your Elevate internet bill
Tech Support
Email tech support directly at support@elevateinternet.com.
Drop boxes
Drop off your payments along with your account information or bill stub at one of the following locations:
- Both Montrose City Markets
- Montrose Safeway
- Don’s Market, Paonia
- Cedaredge Mercantile
