Looking for the fastest internet (for real) in Montrose or Delta county? Congrats, you found it! Elevate internet is available in Montrose, Olathe, Orchard City, Cedaredge, Hotchkiss, and Paonia, Colorado. We offer the best internet speeds at the best price—plus, a FREE WiFi router and WiFi network setup. So, get ready to surf the web, stream your favorite shows, and download at your pace.
Elevate Internet Plans
100 Mbps $49.95/mo.
Spectacular internet for everyday family use. Surf, stream, and share simultaneously on 5 devices without buffering—100 Mbps download/100 Mbps upload.
1 Gig (1,000 Mbps) $79.95/mo.
If your family has device overload, your internet plan needs a bit more oomph! Work from home, download HD movies, upload and transfer data, game online, or mine for bitcoin—you’re backed by Elevate internet’s incredible 1 Gig download and 1 Gig upload.
Since we’re powered by the local electric co-op, DMEA, we plan to expand our fiber network to all DMEA members. Check in on our progress at join.elevatefiber.com. While you’re there, be sure to preregister for service—this gets your name on the list of interested consumers which helps us determine when and where we build next.
Frequently Asked Questions
As an Elevate Fiber customer, you will be supplied with a WiFi router that is built to handle up to 1 Gig internet speeds. The wireless router supports 2.4 GHz and 5 GHz.
Elevate can connect with customer-owned gigabit routers. However, we cannot offer additional technical support or guarantee the quality of the service from customer-owned equipment.
We will likely place the WiFi router next to your primary TV—it should be centrally located in your home. Our technicians will work with you to identify the ideal placement. Also, for optimal WiFi signal, it should not be placed in a closed entertainment center. The router is designed to be upright with adequate ventilation.
Once our technicians have placed your router, we recommend you do not move it. Please contact us if you need to move your router to a different room. A technician visit fee may apply.
Your WiFi SSID (the name of the wireless network as it appears on the device you are trying to connect) and WPA Key (password) are located on your Elevate router.
To connect to your WiFi, first make sure the wireless feature on the device you are using is turned on. Next, find your network (WiFi SSID) and connect your device to the signal. Enter your password (WPA Key) to complete the connection.
There is no limit on the amount of data you can use each month.
You can quickly find out the download speed of your connected device by conducting a speed test.
To get the best results in running a speed test on your new connection, follow these helpful tips: use the newest device you have available to you, connect your device with an ethernet cable to your router directly, and ensure no other applications are running on your device. Note: If you disable Windows Firewall and any anti-virus software running on the device you may see improved results, but do so at your own risk.
Your WiFi network connects devices in your home or business to the internet and each other without using physical wires. The devices on the network connect wirelessly to a WiFi router and together they form a wireless local area network (WLAN).
The WiFi router is connected to the internet source via a broadband modem (with Elevate internet, the modem and WiFi router are one piece of equipment). The internet is a wide area network (WAN) that connects computers from around the world.
When it comes to your WiFi, you can control two things: whether it is on or off and the service level you choose to purchase. Your WiFi network and the internet have a symbiotic relationship. If your WiFi router isn’t working optimally, then your internet service won’t perform as well as it could. Conversely, if your demand for bandwidth exceeds the service level you pay for, even the strongest WiFi signal won’t support all of the devices you connect to it.
Devices connected to a network can access the internet, work together, and share information. A wired network connects devices together using Ethernet cables. This places restrictions on where you can take your devices. Wired networks are often used when there are work stations and other internet-connected devices that do not move.
A wireless network connects devices without using physical wires. Instead, WiFi connects devices using radio waves. Many devices use wireless technology allowing you to move freely with your device and connect to the internet as long as there is an adequate signal.
Both wired and wireless networks allow you to control security restrictions and which devices can access others.
When connecting to your WiFi through your Elevate internet, you may see two different SSID connections, often labeled networks, one ending in 2.4 GHz and the second in 5 GHz. That’s because the router we provided you has two different bands of WiFi—5GHz is 802.11ac certified and 2.4GHz is 802.11n certified.
When available as an option on your device, it is recommended to connect to the 5 GHz SSID as it will provide a faster connection. The 2.4 GHz band can travel farther than the 5 GHz band, but it cannot offer the high-speed capabilities of 5 GHz.
In addition, the 2.4 GHz band may be crowded with baby monitors, microwave, and other household devices. It’s also important to remember that some devices can only pick up the 2.4 GHz band. This could be due to the age of the device, for example older smartphones, or simply the capabilities of the device.
To reach speeds in excess of 100 Mbps, your equipment will need to meet the newest WiFi standard, which is 802.11ac. Slower devices should be placed on the 2.4GHz band, and newer, faster devices should be placed on the 5GHz band. Here are some examples of devices and wireless specs for those devices.
|iPhone 6 802.11ac||100 Mbps|
|iPhone 4 802.11 2.4GHz||only 50 Mbps|
|MacBook Pro 802.11ac||100 Mbps|
|Samsung Galaxy S5 802.11ac||100 Mbps|
|Kindle Fire 802.11 b/g/n||5 - 50 Mbps|
|Older Dell Desktop 802.11b||5 Mbps|
There are many factors that could contribute to the fact that your device may not be operating at 1 Gig (1,000 Mbps) or 100 Mbps speed even though we are delivering that speed to your doorstep.
You’ll get the fastest connection speed possible when you connect your device with an ethernet cable to your router. Wired connections operate with less environmental interference than wireless connections.
Wireless connections will never hit full speed. The latest wireless standards can theoretically give you Gig speeds, but in actual practice, they are usually below 300 Mbps. Things that can affect wireless performance include:
- distance (the further you are from the router, the slower the speed)
- placement of the router (ideally the router should be centrally located and on the second floor of a multi-story home)
- construction of your home (the building materials your home is made of can have a negative effect on signal strength resulting in speed reduction—especially thick masonry and metal framing)
- interference from other wireless networks or devices (such as microwaves, cordless phones, baby monitors, Bluetooth devices, wireless mice, fluorescent lights, and wireless surveillance cameras)
- equipment (older devices operate on older wireless standards, which will produce slower speeds)
Billing and Rates
Your first bill might be a little confusing. It will also mostly likely be higher than your monthly bill going forward. That’s because it includes the pro-rated amount from the date your service was installed to the start of the next billing cycle, plus your next month’s service.
There are no extra fees or taxes for internet. However, if you receive Elevate phone or TV services, there are additional federal and local fees that we are required to include, such as franchise fees and 911 surcharges.
Your bill is due on the first of the month. If you are on autopay, your payment will draft on the first of the month. If your bill is not paid by the first of the month, you are subject to disconnection. If your account is disconnected for non-pay, you must pay a $20 reconnect fee in addition to your bill. Reconnection is only available during regular business hours.
Yes! You can set your account to automatically draft your payment each month from your back account or charge to a credit card through our online account management systems. Click here to get started. Or, download a paper form, complete it, and return it to an Elevate office and our team will get it set up for you.
Yes! We offer a seasonal rate for our internet services—$20/month. It is required to stay on this rate for a minimum of two months, but no longer than six months during one calendar year. In addition, your initial contract length changes to a two-year contract.
Starting, stopping, or transferring service
You can order a service transfer by completing this online form. Or, gives us a call at 877-687-3632. You’ll also need to take your equipment (just the inside stuff!) to your new home. There is a one-time $50 transfer fee.
Well, that’s a bummer, but we understand. Since Elevate’s network is not built out everywhere yet in Montrose and Delta counties, we will let you out of your contract as long as you provide proof of your new address and return your equipment. Don’t forget to preregister your new home at join.elevatefiber.com.
Renters and landlords
Yes! We provide service to single family homes, rentals, small businesses, and corporations. You’ll just need to get permission from your landlord for us to install the service. Download the landlord permission form.
That’s up to you and your landlord to decide. The bill will be sent to the name listed on the account and that is the person who is responsible for timely payment.