It’s your choice! We can provide and install a powerful Wi-Fi router free of charge and configure your internal and guest Wi-Fi networks. We can also configure our service as a bridged handoff to your router or firewall. We will work directly with your IT support team to ensure your connection is built to your preferences.

Elevate will bring fiber directly into your business and install a multi-gig capable modem/router that provides powerful Wi-Fi and direct hard-wire connections. We can also extend your Wi-Fi coverage with managed access points. However, we do not provide or install additional networking equipment, such as switches or firewalls.

We can run CAT6 and phone wiring, but if you need extensive work, we recommend working with a local electrician. Our technicians can survey the size of the job and make recommendations if needed.

Your business internet service includes one assigned and reserved public IP address from our DHCP pool – this will not change and you can use it as a static IP address. If you need an assigned subnet with a broadcast address and ID address, there is an additional charge.

Yes. You will receive account information from a customer service representative when your installation is scheduled and can set up autopay at that time. You can also access your Elevate account 24/7 to set up autopay via SmartHub. For your convenience, your online Elevate account will be located in the same SmartHub account as your DMEA service. Click here to access your account.

We think it’s a little silly for an internet company, especially one that provides ultra-fast speeds on a reliable fiber connection, to print, stamp, and mail thousands of paper bills each month. So, we don’t. We’ll deliver your bill electronically each month to the email you have registered with your Elevate account. If you need a copy of your bill you can access it by logging into your account online at https://dmea.smarthub.coop. If you require Elevate to mail you a paper bill, you will be charged a paper statement fee of $5/statement/month.

Yes, you have the power to add additional recipients for billing notifications. To do this, access your account in SmartHub, hover over My Profile and click My Information. Then add as many additional contacts in the section labeled Manage Additional Users by clicking Add Users.

Elevate Tech Support is available 24/7 by calling 844-386-8744 or emailing support@elevateinternet.com.

If you have billing or account questions, contact our customer service department at 844-386-8744.