Assistance Programs
Assistance for Low Income Households
Internet discount programs to help keep you connected.
Elevate IMPACT Plan
We recognize the essential role of affordable, reliable internet in today's world, but some families struggle to afford this modern necessity. At Elevate, we are committed to providing every citizen in our rural communities with high-speed internet to ensure they stay connected and thrive in our increasingly digital society. The Elevate IMPACT plan is here to help families and individuals who may be struggling to afford their internet bills.
Residential discount for internet: IMPACT Discount: $20/month for internet service
How to qualify: Consumers can qualify for the discount in a variety of ways. You must provide proof of eligibility from any of the following (for anyone living within the household) programs in order to qualify for the Elevate Impact Plan. Once proof is provided, you will receive the discount until the next annual enrollment period (January 1 - March 1).
- SNAP
- Medicaid
- Federal Pell Grant
- Veterans Pension and Survivors Benefit Program
- Federal Housing Program
- Supplemental Security Income (SSI)
- Lifeline
- WIC
Lifeline internet bill assistance
Lifeline is funded through the Universal Service Fund, and it also provides discounted internet service for low-income consumers. The Lifeline discount is available for eligible residential internet customers only, and program participants will receive a monthly credit on their Elevate bill.
Residential discount for internet: Lifeline Discount: $9.25/month for internet service
How to qualify: Your eligibility to participate in LifeLine must be verified by the Universal Service Administrative Co using the LifeLine National Verifier. Lifeline benefits are non-transferable. A household cannot receive Lifeline benefits from multiple providers. To be eligible for Lifeline, you must meet income-based requirements or participate in one of the following programs:
- Medicaid
- Supplemental Nutrition Assistance Program (SNAP), formerly Food Stamps
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (FPHA)
- Veterans Pension and Survivors Benefit
Frequently Asked Questions
You can qualify for the IMPACT discount in a variety of ways. You must complete the application and provide proof of eligibility from any of the following (for anyone living within the household) programs in order to qualify for the Elevate Impact Plan: SNAP, Medicaid, Federal Pell Grant, Veterans Pension and Survivors Benefit Program, Federal Housing Program, Supplemental Security Income (SSI), WIC, Lifelin.
Elevate cannot determine your eligibility for Lifeline assistance. You must certify your eligibility through the Lifeline National Verifier.
Elevate's IMPACT plan requires a simple annual enrollment. You will be asked to submit current proof of eligibility from one of the listed programs. Annual enrollment is open January 1 - March 1 each year. Once proof is provided, the consumer receives the discount until the next annual enrollment period. If you fail to submit proof of eligibility each year, your IMPACT discount will be removed from your account. You can re-enroll at anytime, however discount funds are not retro-active.
Lifeline also requires consumers to re-apply annually for certification. If you fail to do so, Elevate is required to remove the assistance credit from your account. Use the Lifeline National Verifier to recertify.
IMPACT: Download your application, attached proof of eligibility and return it to getanswers@elevateinternet.com or bring it buy your local office - 11925 6300 Rd., Montrose or 21191 H 75 Rd., Delta.
Lifeline: Click here to check your eligibility and get the process started.
No. Neither the IMPACT or Lifeline discounts cannot be applied to past due balances. They can only be applied to your account moving forward.
Elevate's IMPACT Plan is funded through our own operating budget. With 11.7% of Montrose County citizens living in poverty and 14.6% of Delta County citizens living in poverty, we believe providing a program to assist our low-income consumers is both vital to the future success of both our communities and our company.
Lifeline is funded through the FCC's Universal Service Fund and is a governmental program.
We hate burdensome applications and governmental red-tape just as much as you do. So we've tried to keep our IMPACT application and annual enrollment as simple as possible. If you qualify for any of the following programs, you also qualify for our IMPACT plan: SNAP, Medicaid, Federal Pell Grant, Veterans Pension and Survivors Benefit Program, Federal Housing Program, Supplemental Security Income, WIC, & LifeLine.
All you need to do is complete our 1-page form and attach proof of current eligibility in one the above programs. Then at the start of each year, we'll reach out asking you to re-submit proof of currently eligibility. It's a simple as that.