The Elevate TV Set Top Box offers full TV feature capability and comes with a full-size remote with all the buttons you know and love—guide, 0-9 channel numbers, and voice activated search. Here are a few more important things to remember:
If you want to watch Elevate TV via a set top box on all of your televisions, you’ll need a box for each TV
Each set top box is $8.95 per month
Each set top box comes with its own full-size remote
Installation is $0 if you self-installation. If you need assistance, an Elevate technician can install your set top box(es) for you and you will be charged our standard service call fee
No contract is required and you may add or drop set top boxes at your convenience
In the event you no longer need your set top box, you must return your box(es) to your local office. If you fail to do so, you’ll be charged a no-return fee of $110.
Set Top Box Installation Guide Set Top Box Instruction Manual Set Top Box Troubleshooting Guide Set Top Box User Guide
You can place your order for an Elevate TV Set Top box by completing an online form Elevate TV's Set Top Box Order Form, calling us at 844.386.8744, or stopping by your local Montrose or Read offices.
Yes, each set top box comes with a full size remote, complete with a 10-key number pad and all the buttons you’re used to like, guide, last, and channel up and down. For detailed information about the remote and other equipment, click here.
You may cancel your set top box at any time for no charge. All you need to do is give us a call AND return your equipment. If you fail to return your set top box(es), you will be charged $110 per box.
No, you can add or drop set top boxes as you wish.
If you’re a new customer, we will install your set top box free of charge* during your initial home installation. If an Elevate technician visits your home at a later date to install your set top box, you will be charged our standard service call rates.
You are also encouraged to install your set top box on your own. Click here to download the installation guide, along with other helpful information and user guides.
*Free installation includes connecting the device to your Wi-Fi and plugging it into your TV. If advanced services are needed, you will be subject to additional charges.
Once you place your order, a customer service representative will be in contact to finalize your account details. Then, your set top box(es) will be available for pick up at either of our local offices.
The primary purpose of Elevate’s TV set top box is to provide the best possible viewing experience for Elevate TV. While it can also support other third-party video streaming applications, this capability is very limited. Certain steaming apps are supported and can be installed as desired, but it is not recommended for extensive use beyond Elevate TV. Netflix is not currently supported on the Elevate TV set top box. Elevate is not responsible for the quality of third-party streaming applications on the Elevate TV set top box.