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If you’re experiencing any issues with your Elevate services, we are available 24/7/365 to help. First check out the trouble shooting tips below.

In the event our tech support team can’t fix your issue over the phone, we can send a technician to your home. In-home service technician visits include the following fees:

  • During normal business hours: $95 for up to 2 hours of work; $25 for each additional half hour beyond

  • After normal business hours: $200 for up to 2 hours of work; $55 for each additional half hour beyond

  • No fees will be charged if it is deemed that Elevate is at fault, such as our equipment failing prematurely

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If you are experiencing a service problem or outage, please call us to speak with a representative immediately.

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Be sure to try out the troubleshooting tips below too.

  1. Confirm your device is connected to your home’s wireless network. This is almost always found in the device’s settings. If that’s up and running, we recommend checking to see if your device needs to be updated. Not every Wi-Fi device is created equal—some just operate faster than others. The age of your device will also impact its speed and newer devices will tend to work faster.

  2. When possible, use an ethernet cable to hardwire your bandwidth-heavy devices to your router. This includes things like laptops, smart TVs, and your office computer. This will give you the fastest possible internet speeds. It’s worth noting, no Wi-Fi (regardless of your provider) can deliver 1,000 Mbps (1 Gig) speeds. You must be wired into your router to get these speeds.

  3. Upgrade your speed. You may not think you need a faster speed, but it’s easy to forget how many devices your family has connected to your network. There are coffee pots, doorbells, tablets, TVs, phones, Alexas, baby monitors and so much more. Every one of these eats up a little bit of your bandwidth. Try upping your speed to 1 Gig and you won’t have to worry about device overload.

  4. Add an Elevate Giga-Pod. The Giga-Pod will give you ultimate control over your home Wi-Fi network. Add a pod in the back-corner bedroom to extend powerful Wi-Fi to every corner of your home. Plus, you get an easy to use app that also lets you reset your passwords, set up guest Wi-Fi, set content filters, add parental controls, and monitor what devices are on your network and when (and yes, you can easily kick your teen off YouTube at 3:00 a.m.)

  1. Location, location, location. During installation, our technicians will recommend an ideal placement for your Wi-Fi modem and router. But, many times homeowners will want to hide the equipment in a closet or behind large furniture to keep it out of sight. The more hidden your equipment, the more your Wi-Fi signal will be blocked. Move your large furniture, metal objects, and mirrors away from your equipment. If you’re regretting your decision to have your service installed in a closet, we can move it for you. Just give us a call at 844-386-8744. Standard service call fees apply.

  2. Upgrade your Wi-Fi by adding a few Elevate Giga-Pods to your network. Each Giga-Pod, powered by Plume® is a smart Wi-Fi router, working together to ensure your Wi-Fi is just as powerful in the basement as it is in the office. Your Giga-Pods will work together to adapt to and balance all your connected devices. You will also have access to network security features and parental control settings through the Plume HomePass® app. Place your order for an Elevate Giga-Pod today.

  3. When in doubt, reboot. Your Wi-Fi modem and router have been running 24/7 since the day your service was installed. And while we work behind the scenes to ensure software updates are completed, speeds are top-notch, and equipment is working efficiently, sometimes it just needs a reboot. Elevate deploys three typical setups for home internet services. 

  4. Your router is plugged into a black backup battery and this battery is plugged into the power outlet. To reboot your router, press and hold down the red button on the battery backup for 5 seconds until all the lights stop blinking on your router. Release the red button and your router will start back up. 

  5. Your router is plugged directly into the power outlet. Unplug your router from the power outlet for 10 seconds. Plug it back in and it will restart.

  6. Your modem is wired to your primary Elevate Giga-Pod (that high-tech silver pod), which is plugged into a standard wall outlet. Unplug your pod from the wall for 5 seconds. Then, plug it back in and it will restart.

  1. If you’re not able to connect any device to your internet. Try rebooting your equipment. Elevate uses three typical setups for home internet equipment. Use the instructions below that match your setup. 

  2. Your router is plugged into a black backup battery and this battery is plugged into the power outlet. To reboot your router, press and hold down the red button on the battery backup for 5 seconds until all the lights stop blinking on your router. Release the red button and your router will start back up.

  3. Your router is plugged directly into the power outlet. Unplug your router from the power outlet for 10 seconds. Plug it back in and it will restart.

  4. Your modem is wired to your primary Elevate Giga-Pod (that high-tech silver pod), which is plugged into a standard wall outlet. Unplug your pod from the wall for 5 seconds. Then, plug it back in and it will restart.

    If rebooting doesn’t work, contact us immediately at 844-386-8744 or support@elevateinternet.com.

Download and save this handy guide that will walk you through how to change your password.