Soporte técnico de Elevate

You can quickly find out the download speed of your connected device by conducting a speed test.

To get the best results in running a speed test on your new connection, follow these helpful tips: use the newest device you have available to you, connect your device with an ethernet cable to your router directly, and ensure no other applications are running on your device. Note: If you disable Windows Firewall and any anti-virus software running on the device you may see improved results, but do so at your own risk.

If you haven't already, be sure and download ElevateIQ - it's free (for real) and gives you enhanced speed testing, network monitoring, parental controls, and bandwidth control.

There are many factors that could contribute to the fact that your device may not be operating at max speed even though we are delivering it to your doorstep.

You’ll get the fastest connection speed possible when you connect your device with an ethernet cable to your router. Wired connections operate with less environmental interference than wireless connections.

Wireless connections will never hit full speed. The latest wireless standards, Wi-Fi 6E, can theoretically give you Gig speeds. Most devices today are manufactured using Wi-Fi 5 standards that really only deliver 300 Mbps.

Things that can affect wireless performance include:

• distance (the further you are from the router, the slower the speed)
• placement of the router (ideally the router should be centrally located and on the second floor of a multi-story home)
• construction of your home (the building materials your home is made of can have a negative effect on signal strength resulting in speed reduction—especially thick masonry and metal framing)
• interference from other wireless networks or devices (such as microwaves, cordless phones, baby monitors, Bluetooth devices, wireless mice, fluorescent lights, and wireless surveillance cameras)
• equipment (older devices operate on older wireless standards, which will produce slower speeds)

Yes. As noted above Elevate’s phone service is provided over your internet connection (called voice over IP or VOIP). If your internet is interrupted, your phone service will also be affected. Remember, if your internet goes down due to a power outage, Elevate does offer Battery Backups for $4.95/battery/month. Each battery provides 8 hours of backup power.

1. If you’re not able to connect any device to your internet. Try rebooting your equipment.
2. If your router is plugged into a black backup battery and this battery is plugged into the power outlet, press and hold down the red button on the battery backup for 5 seconds until all the lights stop blinking on your router. Release the red button and your router will start back up.
3. If your router is plugged directly into the power outlet, unplug it from the power outlet for 10 seconds. Plug it back in and it will restart.
4. If rebooting doesn’t work, contact us immediately at 844-386-8744 or support@elevateinternet.com.

Elevate Tech Support is available 24/7 by calling 844-386-8744 or emailing support@elevateinternet.com.

Elevate phone is a voice over internet protocol (VOIP) service. It is provided over the same reliable fiber connection as your internet, which means it will not function during a power outage. However, Elevate does offer a Battery Backup that will keep both your internet and phone running during a power outage. Battery Backups are available in 8-hour increments for $4.95/8-hour battery/month. Lucky for us, DMEA has top-notch reliability, so power outages are rare and short-lived!

During a basic installation, Elevate technicians will ensure your router is properly installed and your Wi-Fi network is fully blanketing your home, up to 1,500 square feet. They will also help you connect 1 wired device and up to 6 wireless device, free of charge.

Elevate's 24/7 tech support, available by calling 877-386-8744 or emailing support@elevateinternet.com is provided to all consumers free of charge. Our techs will remotely troubleshoot your router to help identify issues, provide assistance, and offer solutions over the phone. Service call fees may apply for on-site visits. If you’d like additional assistance, consider purchasing our Complete Home plan.

Just like your Elevate internet service, call us directly at 844-386-8744 if you are experiencing trouble with your phone service. We will connect you with technical support. If it is after business hours, follow the phone prompts to reach tech support. Yeah, we know how funny that sounds, but we’re hoping you might just have a cell phone you can use. Or, you can always reach us at support@elevateinternet.com.

1. Location, location, location. During installation, our technicians will recommend an ideal placement for your Wi-Fi modem and router. But, many times homeowners will want to hide the equipment in a closet or behind large furniture to keep it out of sight. The more hidden your equipment, the more your Wi-Fi signal will be blocked. Move your large furniture, metal objects, and mirrors away from your equipment. If you’re regretting your decision to have your service installed in a closet, we can move it for you. Just give us a call at 844-386-8744. Standard service call fees apply.
2. When in doubt, reboot. Your Wi-Fi modem and router have been running 24/7 since the day your service was installed. And while we work behind the scenes to ensure software updates are completed, speeds are top-notch, and equipment is working efficiently, sometimes it just needs a reboot. Elevate deploys three typical setups for home internet services.
3. If your router is plugged into a black backup battery and this battery is plugged into the power outlet, press and hold down the red button on the battery backup for 5 seconds until all the lights stop blinking on your router. Release the red button and your router will start back up.
4. If your router is plugged directly into the power outlet, unplug it from the power outlet for 10 seconds. Plug it back in and it will restart.

Locate the black power cable plugged into your fiber modem/router, remove the black plug from the back of the modem for 3 seconds, then re-insert the plug into the back of the fiber modem. The full reboot cycle can take up to 5 minutes.

1. Confirm your device is connected to your home’s wireless network. This is almost always found in the device’s settings. If that’s up and running, we recommend checking to see if your device needs to be updated. Not every Wi-Fi device is created equal—some just operate faster than others. The age of your device will also impact its speed, and newer devices will tend to work faster.
2. When possible, use an ethernet cable to hardwire your bandwidth-heavy devices to your router. This includes things like laptops, smart TVs, and your office computer. Only the latest Wi-Fi6E or Wi-Fi 7 can deliver 1,000 Mbps (1 Gig) speeds or faster via Wi-Fi, and it takes a special router to broadcast those frequencies. Elevate's 6Gig service comes with a next-gen router built to offer Wi-Fi 6E for no extra charge. If you’re looking for Gig+ speeds over Wi-Fi give us a call today at844-386-8744.
3. Upgrade your speed. You may not think you need a faster speed, but it’s easy to forget how many devices your family has connected to your network. There are coffee pots, doorbells, tablets, TVs, phones, Alexas, baby monitors and so much more. Every one of these eats up a little bit of your bandwidth. Try upping your speed to 1 Gig and you won’t have to worry about device overload.
4. Add a Wi-Fi Extender for ultimate coverage in every corner of your home. Just give us a call at 844-386-8744 today!