We provided every Elevate customer with a fiber modem and wireless router that supports speeds up to 6 Gbps for no extra charge. The wireless router is tri-band and scalable to reach every corner of your home.

Elevate can connect with customer-owned gigabit routers. However, we cannot offer additional technical support or guarantee the quality of the service from customer-owned equipment.

We will always try to centrally locate your router. Our technicians will work with you to identify the ideal placement. Also, for optimal Wi-Fi signal, it should not be placed in a closed entertainment center.

Once our technicians have placed your fiber modem, we recommend you do not move it. Please contact us if you need to move your fiber modem to a different room. A technician visit fee may apply.

Your Wi-Fi SSID (the name of the wireless network as it appears on the device you are trying to connect) and WPA Key (password) are located on your Elevate router.

To connect to your WiFi, first make sure the wireless feature on the device you are using is turned on. Next, find your network (WiFi SSID) and connect your device to the signal. Enter your password (WPA Key) to complete the connection.

Nope, nada, zero, zilch - we hate data caps.

Your Wi-Fi network connects devices in your home or business to the internet and each other without using physical wires. The devices on the network connect wirelessly to a Wi-Fi router and together they form a wireless local area network (WLAN).

The Wi-Fi router is connected to the internet source via a broadband modem. The internet is a wide area network (WAN) that connects computers from around the world.

When it comes to your Wi-Fi, typically it is either on or off. But with Elevate, you also get ElevateIQ a smart Wi-Fi app that gives you a ton of useful features to control and monitor your home Wi-Fi. Families and grandparents prefer the parental controls, screen time limits, and content blockers. Being able to control what devices get bandwidth first is a fave of remote workers. And everyone loves being able to reset their password without have to call us.

Devices connected to a network can access the internet, work together, and share information. A wired network connects devices together using Ethernet cables. This places restrictions on where you can take your devices. Wired networks are often used when there are work stations and other internet-connected devices that do not move. Wired connections can deliver higher speeds than wireless connections.  

A wireless network connects devices without using physical wires. Instead, Wi-Fi connects devices using radio waves. Many devices use wireless technology allowing you to move freely with your device and connect to the internet as long as there is an adequate signal.

Well, that’s a bummer, but we understand. Since Elevate’s network is not built out everywhere yet in Montrose and Delta counties, we know that you might have to purchase internet from another provider for a bit before we're in your new neighborhood.

But there is good news! Our network has expanded to cover almost 70% of DMEA's service territory and we're on our way to 95% in the next 3 years so chances are getting better and better everyday that Elevate will be available at your hew home.

Yes! We provide service to single family homes, rentals, small businesses, and corporations. You’ll just need to get permission from your landlord for us to install the service. Download the landlord permission form.

Zilch, zip, nada, nothing - ElevateIQ is included free of charge with your internet service! The only requirement is that you will need our Elevate Gigaspire or newer in-home equipment for the app to work correctly. Click here and select the picture that matches the Wi-Fi router you have in your home to get started.

ElevateIQ is an easy-to-use mobile app that puts the power in your hands to protect your family online, adjust your Wi-Fi password easily, see proactive notifications about potential risky websites and cyber threats, and prioritize which devices connected to your Wi-Fi get the most bandwidth.

You can download ElevateIQ on any smart device, but it only works if you have Elevate's internet service and the router we installed in your home is either a Gigaspire or newer. Don't worry; we don't expect you to know what a Gigaspire is, though - that's our tech-nerd speak! Just click here and select the picture that matches your in-home equipment. If your equipment needs to be updated, we'll do so free of charge.

IPv6 is the latest version of internet protocol intended to replace IPv4.

The legacy internet protocol, IPv4, exhausted its IP resources in 2014. 4.2 billion IPs had been allocated, leaving no room for new internet expansion.

No, this is a hard number to imagine, there are 2128. That’s 340 trillion trillion trillion addresses. To put that into perspective, that is more the 99 times the number of atoms on the surface of the Earth.

NAT64 and DNS64 are transition protocols designed to make the connections between an IPv6-only client and an IPv4-only website. This works by appending a unique prefix to the DNS response the client receives from the DNS64 server then the NAT64 route bridges the connection.

IPv5 was an experimental protocol developed in the 1980s. IPv5 (also called the Internet Stream Protocol) was never widely deployed, and since the number 5 was already allocated, this number was not considered for the successor to IPv4. Several proposals were suggested as the IPv4 successor, and each was assigned a number. In the end, the one with version number 6 was selected.

Eventually, you’ll have to. Major network operators and content providers already support IPv6, and as more and more deploy IPv6, native IPv6 access will not only become the norm, but more sites will only support IPv6. While translation mechanisms exist that allow access to IPv6-only sites for those that only have IPv4, these impact performance and can be difficult to troubleshoot.

Remove obstacles to enabling IPv6, including identifying any legacy systems that can not be upgraded and choose a solution for them. Plan upgrades and makes purchases wisely so that when you migrate to IPv6, you’re not surprised by a key system that is incompatible with IPv6.

In short, nothing. Elevate has engineered its services to take full advantage of IPv6 without a normal user having to make any upgrades. If you use your own router, you should make sure that IPv6 is turned on, as well as on any devices you are using within the home. Most of the time, this is enabled by default.

It’s your choice! We can provide and install a powerful Wi-Fi router free of charge and configure your internal and guest Wi-Fi networks. We can also configure our service as a bridged handoff to your router or firewall. We will work directly with your IT support team to ensure your connection is built to your preferences.

Elevate Tech Support is available 24/7 by calling 844-386-8744 or emailing support@elevateinternet.com.

Elevate Internet is the fiber broadband solution provided by Delta-Montrose Electric Association (DMEA), your local electric co-op. Since 1938, DMEA has provided Delta and Montrose counties with essential electric services, even in remote rural locations. Our members asked us to investigate the option of providing high-speed internet to our service area, because their current providers weren’t providing the speed, reliability, and customer service necessary for today’s world. We listened and launched Elevate Internet—providing fiber internet, phone, and TV.

Fiber, short for fiber-optic lines, is actually tiny strands of glass that carry data (aka the internet) using lightwaves. In contrast, traditional DSL or cable connections are traditionally copper wires that transmit data using electricity. It is faster and more reliable to transmit the internet on fiber-optic lines.

As an Elevate Internet customer, you will be supplied with a Wi-Fi router that is built to handle up to 1 Gig internet speeds. If you opt for our 6 Gig package, you'll receive an even more robust router that offers the all-new Wi-Fi 6E, which is the only Wi-Fi network that can broadcast more than 1 Gig wirelessly! The cost of the router is included in the $100 installation fee. We will provide you with a powerful tri-band wireless network that is easily scalable to reach every corner of even the largest homes.

No. Elevate retains ownership so that we can support the device and any troubles you may experience. We do not charge a monthly lease. Elevate will replace the router free of charge if the device malfunctions due to manufacturer issues. If you choose to stop purchasing service from us, you are required to return your router to avoid an unreturned equipment fee.

Yes, but really, why would you? You do have the option to disable the Wi-Fi signal on your router and only connect to the internet through your hardwired devices.

The Wi-Fi router will bring our services into your home and support all broadband connections. During installation, our technicians will set up and show you how to use your new wireless network.

Wired connections to the router will provide the fastest speeds, but the Wi-Fi router will also create a powerful wireless network in your home or business to ensure all devices such as laptops, tablets, smartphones, and smart TVs can connect wirelessly.

Yes. The router is equipped with four traditional ethernet ports to which you can physically connect computers and other devices.

Yes. The router Elevate provides is designed to handle state-of-the-art equipment and the fastest internet speeds available in this universe (and beyond. . .maybe).

Yes. Every home and business will have its own secure connection with passwords to access the wireless network.

During a basic installation, Elevate technicians will ensure your router is properly installed and your Wi-Fi network is fully blanketing your home, up to 1,500 square feet. They will also help you connect 1 wired device and up to 6 wireless device, free of charge.

Elevate's 24/7 tech support, available by calling 877-386-8744 or emailing support@elevateinternet.com is provided to all consumers free of charge. Our techs will remotely troubleshoot your router to help identify issues, provide assistance, and offer solutions over the phone. Service call fees may apply for on-site visits. If you’d like additional assistance, consider purchasing our Complete Home plan.

Check out the list below to better understand what some of the lights on your router mean.

Power: A solid green light means your router is turned on and has power. If the light is off, the router is not powered on.

Broadband: A solid green light means your router is connected to Elevate’s network and is receiving our signal. If this light is off or red, it indicates a problem with your connection.

Service: A green light means your router is online with internet  service. This light will blink when transferring data. If this light is off or red, it indicates a problem with your internet service.

WiFi 2.4GHz and 5GHz (*subjective to 844 only): A green light indicates the wireless network is on and operational. These lights will blink when transferring data. No lights indicate a problem with your WiFi.

Ethernet, Phone, USB: When the corresponding ports on the back of your router are in use, these will light up green and blink.

Have you downloaded your ElevateIQ app yet? You can quickly change your network name and password using the app. Don't worry; it's free - no strings attached. You'll also get a full suite of parental controls, like content filters, site blocking, and screen time limits. Plus, the ability to prioritize which devices get the most bandwidth - so if you're working from home, your laptop gets speed first.

We're here to help, so give us a call at 844-386-8744 to learn more about ElevateIQ or for assistance changing your password.