Elevate Internet

As an Elevate customer, you will be supplied with a fiber modem and wireless router that supports speeds up to 1 Gbps. The wireless router is tri-band and scalable to reach every corner of your home. 

Elevate can connect with customer-owned gigabit routers. However, we cannot offer additional technical support or guarantee the quality of the service from customer-owned equipment. 

We will always try to centrally locate your router. Our technicians will work with you to identify the ideal placement. Also, for optimal WiFi signal, it should not be placed in a closed entertainment center. 

Once our technicians have placed your fiber modem, we recommend you do not move it. Please contact us if you need to move your fiber modem to a different room. A technician visit fee may apply. You may move your WiFi router or Gigapod^TM as long as your ethernet cord will reach the fiber modem. If you have multiple Gigapods^TM, you may move them around to wherever you would like to help optimize your wireless experience. 

Your WiFi SSID (the name of the wireless network as it appears on the device you are trying to connect) and WPA Key (password) are located on your Elevate router. 

If you have a Gigapod^TM, your wireless network can be found in the HomePass app. You can also connect WPS devices using the HomePass app. 

To connect to your WiFi, first make sure the wireless feature on the device you are using is turned on. Next, find your network (WiFi SSID) and connect your device to the signal. Enter your password (WPA Key) to complete the connection.

There is no limit on the amount of data you can use each month.

You can quickly find out the download speed of your connected device by conducting a speed test.

To get the best results in running a speed test on your new connection, follow these helpful tips: use the newest device you have available to you, connect your device with an ethernet cable to your router directly, and ensure no other applications are running on your device. Note: If you disable Windows Firewall and any anti-virus software running on the device you may see improved results, but do so at your own risk.

Your WiFi network connects devices in your home or business to the internet and each other without using physical wires. The devices on the network connect wirelessly to a WiFi router and together they form a wireless local area network (WLAN). 

The WiFi router is connected to the internet source via a broadband modem. The internet is a wide area network (WAN) that connects computers from around the world. 

When it comes to your WiFi, typically it is on or it is off. However, if you have an Elevate Gigapod you get a lot of features that allow you to peer into the wireless environment in your home. You can set up groups of devices and selectively pause their WiFi connections, block ads, increase your security, filter adult content and more!

Devices connected to a network can access the internet, work together, and share information. A wired network connects devices together using Ethernet cables. This places restrictions on where you can take your devices. Wired networks are often used when there are work stations and other internet-connected devices that do not move. 

Wired connections can deliver higher speeds than wireless connections.  

A wireless network connects devices without using physical wires. Instead, WiFi connects devices using radio waves. Many devices use wireless technology allowing you to move freely with your device and connect to the internet as long as there is an adequate signal. 

There are many factors that could contribute to the fact that your device may not be operating at 1 Gig (1,000 Mbps) or 150 Mbps speed even though we are delivering that speed to your doorstep. 

You’ll get the fastest connection speed possible when you connect your device with an ethernet cable to your router. Wired connections operate with less environmental interference than wireless connections. 

Wireless connections will never hit full speed. The latest wireless standards, WiFi6e, can theoretically give you Gig speeds. Most devices today are manufactured using WiFi5 standards that really only deliver 300 Mbps.

Things that can affect wireless performance include:

• distance (the further you are from the router, the slower the speed)
• placement of the router (ideally the router should be centrally located and on the second floor of a multi-story home)
• construction of your home (the building materials your home is made of can have a negative effect on signal strength resulting in speed reduction—especially thick masonry and metal framing)
• interference from other wireless networks or devices (such as microwaves, cordless phones, baby monitors, Bluetooth devices, wireless mice, fluorescent lights, and wireless surveillance cameras)
• equipment (older devices operate on older wireless standards, which will produce slower speeds)

Your first bill might be a little confusing. It will also mostly likely be higher than your monthly bill going forward. That’s because it includes the pro-rated amount from the date your service was installed to the start of the next billing cycle, plus your next month’s service. 

There are no extra fees or taxes for internet. However, if you receive Elevate phone or TV services, there are additional federal and local fees that we are required to include, such as franchise fees and 911 surcharges.

Your bill is due on the first of the month. If you are on autopay, your payment will draft on the first of the month. If your bill is not paid by the first of the month, you are subject to disconnection. If your account is disconnected for non-pay, you must pay a $20 reconnect fee in addition to your bill. Reconnection is only available during regular business hours.

Yes! You can set your account to automatically draft your payment each month from your bank account or charge to a credit card through our online account management systems. Click here to get started. Or, download a paper form, complete it, and return it to an Elevate office and our team will get it set up for you.

Yes! We offer a seasonal rate for our internet services—$20/month for 1 Mbps. It is required to stay on this rate for a minimum of two months, but no longer than six months during one calendar year. In addition, your initial contract length changes to a two-year contract. Click here to place your internet account on a seasonal rate.

In-home service technician visit:

• During normal business hours: $95 for up to 2 hours of work; $25 for each additional half hour beyond
• After normal business hours: $200 for up to 2 hours of work; $55 for each additional half hour beyond

Remember, our Complete Home ($9.95/month) package helps avoid some of of these costs.

You can order a service transfer by completing this online form. You’ll also need to take your equipment (just the inside stuff!) to your new home. There is a one-time $50 transfer fee.

Well, that’s a bummer, but we understand. Since Elevate’s network is not built out everywhere yet in Montrose and Delta counties, we will let you out of your contract as long as you move within the footprint of our parent company, DMEA, and provide proof of your new address and return your equipment. Don’t forget to preregister your new home at join.elevatefiber.com. If you move outside DMEA's footprint, you will be required to pay out the remaining months on your contract as described in the Elevate Residential Services Agreement.

Yes! We provide service to single family homes, rentals, small businesses, and corporations. You’ll just need to get permission from your landlord for us to install the service. Download the landlord permission form.

That’s up to you and your landlord to decide. The bill will be sent to the name listed on the account and that is the person who is responsible for timely payment. 

An Elevate Giga-Pod^TM, powered by Plume® is just $5.95/month/pod.

The general rule of thumb is that each Giga-Pod^TM will provide powerful Wi-Fi coverage for approximately 1,500 sq. ft. However, that is dependent upon your home’s construction materials, layout, and size. For multi-story homes, we recommend a Giga-Pod^TM on each floor of your home. Read more here about how to determine the right amount Giga-Pods^TM for your home.

Your Giga-Pod^TM subscription comes with one pod for $5.95/mo., plus a Plume HomePass™ membership. HomePass™ is an app that gives you access to parental controls, online protection, adblocking, and Wi-Fi management. Learn more about your Plume membership here.

Plume is our technology partner in bringing the Giga-Pod^TM to our customers. We chose them because their cutting-edge software and hardware provide a home Wi-Fi experience that is miles ahead of anything else available today.

Nope. While the Elevate Giga-Pod(s)^TM broadcasts super-powerful, super-fast, and super-smart Wi-Fi, it’s still the same reliable Wi-Fi Elevate has always provided. You won’t have any issues connecting all your Wi-Fi devices to the Giga-Pod^TM.

Beginning in November 2020, every new Elevate customer comes with 1 complimentary Giga-Pod^TM and Plume® membership. While your membership is active and set up, you are welcome to utilize as much or as little as you’d like.

For those of you who joined us before November 2020 (thank you for choosing us!), you have the option of adding Giga-Pods^TM to your account or not. The choice is yours!

IPv6 is the latest version of internet protocol intended to replace IPv4.

The legacy internet protocol, IPv4, exhausted its IP resources in 2014. 4.2 billion IPs had been allocated, leaving no room for new internet expansion.

No, this is a hard number to imagine, there are 2128. That’s 340 trillion trillion trillion addresses. To put that into perspective, that is more the 99 times the number of atoms on the surface of the Earth.

NAT64 and DNS64 are transition protocols designed to make the connections between an IPv6-only client and an IPv4-only website. This works by appending a unique prefix to the DNS response the client receives from the DNS64 server then the NAT64 route bridges the connection.

IPv5 was an experimental protocol developed in the 1980s. IPv5 (also called the Internet Stream Protocol) was never widely deployed, and since the number 5 was already allocated, this number was not considered for the successor to IPv4. Several proposals were suggested as the IPv4 successor, and each was assigned a number. In the end, the one with version number 6 was selected.

Eventually, you’ll have to. Major network operators and content providers already support IPv6, and as more and more deploy IPv6, native IPv6 access will not only become the norm, but more sites will only support IPv6. While translation mechanisms exist that allow access to IPv6-only sites for those that only have IPv4, these impact performance and can be difficult to troubleshoot.

Remove obstacles to enabling IPv6, including identifying any legacy systems that can not be upgraded and choose a solution for them. Plan upgrades and makes purchases wisely so that when you migrate to IPv6, you’re not surprised by a key system that is incompatible with IPv6.

In short, nothing. Elevate has engineered its services to take full advantage of IPv6 without a normal user having to make any upgrades. If you use your own router, you should make sure that IPv6 is turned on, as well as on any devices you are using within the home. Most of the time, this is enabled by default.