Reliable Home Phone
Living rurally often means that home phone service is a must. Living on Colorado's Western Slope, doesn’t just mean that access to awesome internet service is hard to come by, it also means spotty to non-existent cell phone service too. Elevate’s home phone runs over our fiber network and is the perfect solution to our rural connectivity challenges.
"The most important thing for me is quality. We do not have cell phone service where we live, and I am a satellite employee. Having a phone line with a crystal-clear connection is necessary for me to join conferences and work from home. Overall, I am really happy with the service."
~ Paul, Montrose Elevate Customer
Elevate Phone Features
Elevate's home phone service is a voice over internet protocol (VOIP) service, but don't let that scare you. It works just like your traditional home phone service. Unlimited local and long-distance calling, plus tons of advanced features are included for no extra charge.
Getting Started with Home Phone
Now that you have reliable phone service connected over your super fast Elevate fiber internet connection, here are a few guides to help you get started.
Power outages can and do happen. When the power goes out, get peace of mind that your home phone service stays up and running. Our stackable backup batteries are offered in 8-hour increments up to 24 hours total. They also offer surge protection for your Wi-Fi router. Call 844-386-8744 or email email@example.com to place your order.
8-hour Backup $4.95/month
16-hour Backup $9.90/month
24-hour Backup $14.85/month
Go here if you are just trying to figure out how to replace your Elevate battery backup.
Setting up Elevate Phone Service
You will need to complete the Phone Service Agreement to confirm phone service. If you want to transfer your current number, you will also need to complete the Port Request Form. Click here to start you order.
Once you return your paperwork, it will take up to 2 business days to issue you a new phone number or up to 10 business days if you are transferring your current number.
You have the option of keeping your current local number or getting new number when you sign up for Elevate phone. If you opt to get a new phone number, you will be randomly assigned a phone number. There is not an option to select your phone number. You will receive the prefix that has been assigned to your community. For example, the Paonia prefix is 527.
There is no charge to transfer your current phone number. It does take a few days longer to complete the process—up to three weeks depending upon your current carrier.
Installing Elevate Phone Service
Once the paperwork is complete and, if necessary, the back-end work on transferring your current phone number, an Elevate technical support analyst will contact you to make your service live.
You will also receive step-by-step directions on how to connect your Elevate phone service. Elevate will turn your phone service on remotely. You will see the Phone 1 light on your WiFi router turn green. At this time, your phone service is live.
To connect your phone, simply plug it into the telephone port on the back of your WiFi router. If you have a wireless set, plug your phone station base into the router. To confirm your service is working, Elevate will call you back within a set time period.
There are 2 telephone ports on the back of your router near the base, labeled Phone 1 and Phone 2. Elevate will turn on service to the port labeled Phone 1. Download the Connecting Your Elevate Phone Service instructions for a step by step guide. If you opt to purchase a second phone line you will also have service through the Phone 2 port.
In most cases, Elevate will turn your phone service on remotely. However, if you request a custom setup or need wiring assistance, we will send a technician to your property. You will be charged our standard service call fees unless you have purchased our Complete Home Plan.
Once your service is live and you have connected your phone to your WiFi router, you will be able to make outbound calls. Elevate will confirm your service is functioning correctly, by calling you within a set time period.
No, only the phone you have plugged into your WiFi router will work. If you have a wireless phone set, all other handsets will work throughout your home. If you are interested in ensuring wiring your home's phone jacks, we do offer a home wiring service. Read more about this service on our internet page.
Yes, wireless phones are simple to connect to Elevate’s phone service. Plug your master base into your WiFi router. Then, disperse the rest of the bases/handsets at your chosen locations throughout your home. All phones will have service.
Using Elevate Phone Service
The basic residential phone service includes the following features:
|Caller ID||Call forwarding||Call waiting|
|Distinctive ringing||Call rejection||Auto call back|
|Auto recall||Speed calling||Three-way calling|
|Message waiting indicator||My Voice web portal||Voicemail|
|Selective call acceptance/forwarding/rejection|
Call forwarding, call rejection, and voicemail are all accessible through the My Voice web portal. You will log in with your phone number and a randomly assigned password—be sure to change this password once you log in.
Some features are also accessible using the following star codes:
- Call forward busy (*90)
- Call forward don't answer (*72)
- Call forwarding of call waiting calls (*92)
- Caller ID – number only (*65)
- Anonymous call rejection (*77)
- Selective call forwarding (*63)
- Selective call rejection (*60)
- Voicemail (*98)
Just like your Elevate internet service, call us directly at 844-386-8744 if you are experiencing trouble with your phone service. We will connect you with technical support. If it is after business hours, follow the phone prompts to reach tech support. Yeah, we know how funny that sounds, but we’re hoping you might just have a cell phone you can use. Or, you can always reach us at firstname.lastname@example.org.
Yes, you can have a separate number for a fax machine on home phone service. You will be charged the $20 per month for a second line, plus applicable taxes and fees.
Yes, you can connect your answering machine to your phone just as you did previously. However, Elevate hosts a voicemail service that provides convenient ways to access your messages while on-the-go, including through an online communication portal and star codes. This is provided for no extra cost.
You can access your voicemail via the star code *97 or through the My Voice web portal. You will log in with your phone number and a randomly assigned password—be sure to change this password once you log in.
Elevate phone is a voice over internet protocol (VOIP) service. It is provided over the same reliable fiber connection as your internet, which means it will not function during a power outage. However, Elevate does offer a Battery Backup that will keep both your internet and phone running during a power outage. Battery Backups are available in 8-hour increments for $4.95/8-hour battery/month. Lucky for us, DMEA has top-notch reliability, so power outages are rare and short-lived!
Yes. As noted above Elevate’s phone service is provided over your internet connection (called voice over IP or VOIP). If your internet is interrupted, your phone service will also be affected. Remember, if your internet goes down due to a power outage, Elevate does offer Battery Backups for $4.95/battery/month. Each battery provides 8 hours of backup power.
Elevate residential phone service is $30/month, plus applicable taxes and fees. You are billed in advance for your phone service, just like your internet service. However, your call log and any additional charges, will appear on the next month’s bill.
Yes, on Elevate’s home phone service you can have up to 2 lines. The second line costs an additional $20/month.
Elevate must include all state and federal taxes on your bill, as well as a 911 access fee. On average, for a basic residential service, this amounts to less than $10/month per line.
Unlimited domestic long distance includes the United States (including Alaska and Hawaii), Canada, Puerto Rico, US Virgin Islands, and Guam for no additional charge.
Elevate Business Phone
Battery Backup Frequently asked questions
There are a few reasons your battery backup might be beeping. Backup batteries beep when they are running low on power or disconnected from a power source. First, check to see if your battery is plugged in—it’s not uncommon for pets or children to bump a battery and unplug it from the wall. If that’s not the case, chances are your battery has reached the end of its life and needs to be recycled.
Check out this short DIY video that explains how to safely uninstall your backup battery. Be sure to bring your battery back to your local Elevate office and we will recycle it for you. If you’d like to replace your backup battery, you can order a replacement stackable backup battery.
Removing your old battery is an easy process you can do yourself. Watch this quick video to get started. Just remember to be careful not to bend, rip, or damage the fiber cable plugged into your router. Doing so will cause internet service issues in your home and may require a technician visit to fix, which would result in a standard service call fee. If you think you need help removing your old battery (or installing a new one), we can schedule a service call and fees will apply.
No. You are not required to have a backup battery with your Elevate service(s). In the event you no longer need the battery installed with your service, you can remove and return it to your local Elevate office. We will supply you with a standard plug adaptor that can be plugged into your wall outlet, FREE of charge. Remember, if you have Elevate phone, it will only continue to run during a power outage if you have a backup battery.
Elevate’s backup batteries are guaranteed to provide at least 8-hours of home phone service during a power outage. You can stack Elevate’s batteries to provide peace of mind for up to 24 hours or more. Elevate’s battery backup is not guaranteed to, but may, provide power for your internet service. This is unique to each home and dependent upon how your home Wi-Fi network is setup.