Elevate Home Phone

You will need to complete the Phone Service Agreement to confirm phone service. If you want to transfer your current number, you will also need to complete the Port Request Form. Click here to start you order.

Once you return your paperwork, it will take up to 2 business days to issue you a new phone number or up to 10 business days if you are transferring your current number.

You have the option of keeping your current local number or getting new number when you sign up for Elevate phone. If you opt to get a new phone number, you will be randomly assigned a phone number. There is not an option to select your phone number. You will receive the prefix that has been assigned to your community. For example, the Paonia prefix is 527.

There is no charge to transfer your current phone number. It does take a few days longer to complete the process—up to three weeks depending upon your current carrier.

Once the paperwork is complete and, if necessary, the back-end work on transferring your current phone number, an Elevate technical support analyst will contact you to make your service live.

You will also receive step-by-step directions on how to connect your Elevate phone service. Elevate will turn your phone service on remotely. You will see the Phone 1 light on your WiFi router turn green. At this time, your phone service is live.

To connect your phone, simply plug it into the telephone port on the back of your WiFi router. If you have a wireless set, plug your phone station base into the router. To confirm your service is working, Elevate will call you back within a set time period.

There are 2 telephone ports on the back of your router near the base, labeled Phone 1 and Phone 2. Elevate will turn on service to the port labeled Phone 1. Download the Connecting Your Elevate Phone Service instructions for a step by step guide. If you opt to purchase a second phone line you will also have service through the Phone 2 port.

In most cases, Elevate will turn your phone service on remotely. However, if you request a custom setup or need wiring assistance, we will send a technician to your property. You will be charged our standard service call fees unless you have purchased our Complete Home Plan.

Once your service is live and you have connected your phone to your WiFi router, you will be able to make outbound calls. Elevate will confirm your service is functioning correctly, by calling you within a set time period.

No, only the phone you have plugged into your WiFi router will work. If you have a wireless phone set, all other handsets will work throughout your home. If you are interested in ensuring wiring your home's phone jacks, we do offer a home wiring service. Read more about this service on our internet page.

Yes, wireless phones are simple to connect to Elevate’s phone service. Plug your master base into your WiFi router. Then, disperse the rest of the bases/handsets at your chosen locations throughout your home. All phones will have service.

The basic residential phone service includes the following features:

Call forwarding, call rejection, and voicemail are all accessible through the My Voice web portal. You will log in with your phone number and a randomly assigned password—be sure to change this password once you log in. 

Some features are also accessible using the following star codes:

• Call forward busy (*90)
• Call forward don't answer (*72)
• Call forwarding of call waiting calls (*92)
• Caller ID – number only (*65)
• Anonymous call rejection (*77)
• Selective call forwarding (*63)
• Selective call rejection (*60)
• Voicemail (*98)

Just like your Elevate internet service, call us directly at 844-386-8744 if you are experiencing trouble with your phone service. We will connect you with technical support. If it is after business hours, follow the phone prompts to reach tech support. Yeah, we know how funny that sounds, but we’re hoping you might just have a cell phone you can use. Or, you can always reach us at customerservice@elevateinternet.com. 

Yes, you can have a separate number for a fax machine on home phone service. You will be charged the $20 per month for a second line, plus applicable taxes and fees.

Yes, you can connect your answering machine to your phone just as you did previously. However, Elevate hosts a voicemail service that provides convenient ways to access your messages while on-the-go, including through an online communication portal and star codes. This is provided for no extra cost.

You can access your voicemail via the star code *97 or through the My Voice web portal. You will log in with your phone number and a randomly assigned password—be sure to change this password once you log in. 

Elevate phone is a voice over internet protocol (VOIP) service. It is provided over the same reliable fiber connection as your internet, which means it will not function during a power outage. However, Elevate does offer a Battery Backup that will keep both your internet and phone running during a power outage. Battery Backups are available in 8-hour increments for $4.95/8-hour battery/month. Lucky for us, DMEA has top-notch reliability, so power outages are rare and short-lived!

Yes. As noted above Elevate’s phone service is provided over your internet connection (called voice over IP or VOIP). If your internet is interrupted, your phone service will also be affected. Remember, if your internet goes down due to a power outage, Elevate does offer Battery Backups for $4.95/battery/month. Each battery provides 8 hours of backup power. 

Elevate residential phone service is $30/month, plus applicable taxes and fees. You are billed in advance for your phone service, just like your internet service. However, your call log and any additional charges, will appear on the next month’s bill.

Yes, on Elevate’s home phone service you can have up to 2 lines. The second line costs an additional $20/month.

Elevate must include all state and federal taxes on your bill, as well as a 911 access fee. On average, for a basic residential service, this amounts to less than $10/month per line.

Unlimited domestic long distance includes the United States (including Alaska and Hawaii), Canada, Puerto Rico, US Virgin Islands, and Guam for no additional charge.

We have a dedicated Elevate business representative that can work with you to determine exactly what you need and create a custom setup. Contact us at 844-386-8744 or click here to send us a note.